Trimble Launches End-to-End Field Service Management Suite
Trimble has launched its Trimble PULSE suite, a comprehensive portfolio of end-to-end field service management solutions that enable businesses to deliver field service excellence across a range of industries, including construction, agriculture, telecommunications and utilities.
Cloud-based and modular, the Trimble PULSE suite enables businesses performing critical field service operations to transform the effectiveness of their work, workers and assets to improve productivity, customer satisfaction and their bottom line. Whether businesses need to streamline efficiencies in the back office, with technicians out in the field or both, Trimble PULSE provides an extensible portfolio of capabilities to meet a wide variety of operational requirements.
“The Trimble PULSE suite enables businesses to manage all of their field service operations in one place, with one provider,” said John Cameron, general manager of Trimble’s Field Service Management Division. “Our combination of telematics, back-office, scheduling and mobile workforce solutions allow us to offer the most complete set of end-to-end capabilities on the market today.”
Built upon Trimble’s robust infrastructure framework, the Trimble PULSE suite offers a comprehensive portfolio of capabilities to manage, schedule, mobilize, and monitor the complete operation in real-time:
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- Managing back office operations – Provides back office support that allows for streamlined business processes that are repeatable and predictable. Organizations can easily manage customers, calls, service contracts, estimates and work orders along with asset history, inventory and billing.
- Scheduling and dispatching – Offers an extensive range of scheduling, dispatch and optimization tools to manage tasks, appointments, parts, shifts, routing and crew support.
- Mobilizing the workforce – Provides end-to-end data access and information collaboration through configurable and customizable mobile applications.
- Monitoring the work, workers and assets – Offers organizations the ability to monitor work status, view the location of their workers, as well as all their mobile assets and vehicles. Businesses can quickly analyze work in process, utilization, monitor performance, improve driver safety as well as ensure compliance is met.
“We recognize that there is no one-size-fits-all field service management solution and more businesses are continually seeking tailored solutions to address their individual pain points and priorities,” said Cameron. “The modular set of capabilities that characterize the Trimble PULSE suite allows businesses to tailor a solution based on their needs to streamline operations and achieve field service excellence.”