At the 2012 Commodity Classic, Case IH annouced that its Advanced Farming Systems (AFS) customers will see an added level of support for their precision farming investment. The new AFS Support Center provides 24/7/365 access to service and support for everything from monitors, to guidance technology, to receivers, to section control. This additional support will help Case IH customers stay on the leading edge of technology while also minimizing downtime and offering solutions around the clock.
“In cooperation with Case IH dealers, the AFS Support Center will provide the new level of support required by today’s advanced technologies,” says Trevor Mecham, Case IH AFS Marketing Manager. “Now, when a customer calls 855-4AFS-HELP (855-423-7435), they will be connected to an AFS support engineer who is 100% dedicated to putting precision farming technologies to work in conjunction with Case IH equipment.”
The AFS Support Center will further supplement the quality AFS services offered through dealerships by providing highly trained support engineers with quick access to additional resources. These support engineers will be able to tackle particularly complex issues and will be fully integrated with a centralized database/knowledge base. Also, product engineers are literally footsteps away for additional support and knowledge.
“The AFS Support Center’s ability to assist with in-field support and coordinate with the service provided through dealerships will give Case IH customers an extended team of experts,” says Mecham. “This ‘one-stop shop’ allows the AFS Support Center and the technical support staff at dealerships to own all issues through to resolution. Real-time data on product issues, trends and analysis are supplemental benefits.”
“At Case IH, our goal is to provide a superior customer experience and the new AFS Support Center enables us to take customer service to a new level,” says Mecham.
“The AFS Support Center provides customers with additional resources and extends their relationship with Case IH by solving issues quickly and efficiently,” he continues. “We recognize that farming is not a nine-to-five job, Monday through Friday. The AFS Support Center allows owners to save time and improve overall efficiency. It’s a prime example of efficient power and performance at its finest.”