Precision Ag Students Learn How To Combine Technology And Customer Service

Students Training
Students at Ellsworth Community College will receive a unique learning experience, not only gaining knowledge in agriculture technology and application, but also acquiring vital customer service experience.

Ellsworth Community College in Iowa Falls, IA, has partnered with AgriSync to help students gain experience and develop superior customer service skills as part of its Precision Agriculture program, according to an article on the college’s Website. Students will receive a unique learning experience, not only gaining knowledge in agriculture technology and application, but also acquiring vital customer service experience.

“We’re thrilled to have partnered with the precision agriculture program at Ellsworth Community College,” says Casey Niemann, president of AgriSync, Inc. “As technology in agriculture continues to advance, AgriSync will help future industry experts gain the skills to effectively explain that technology and provide a high-level of customer support and satisfaction their customers desire.”

Ellsworth Community College (ECC) began its Precision Agriculture degree program in 2011 to help tackle the talent shortage and need for experienced experts in the growing agriculture technology field. ECC is one of the few colleges across the country that offers a degree in Precision Agriculture.

Kevin Butt and students
Kevin Butt, agriculture professor at Ellsworth Community College,.says they wanted a program that would create the ‘Precision Agriculture Technician’.

“We wanted a program that would create the ‘Precision Agriculture Technician’, the person who is going to be out there one afternoon installing new equipment, and two hours later they are troubleshooting a precision agriculture system,” says Kevin Butt, agriculture professor at ECC.

Butt explained the program was designed to be very hands-on. With roughly 20 students in the program each year, the class size is small enough to conduct real-world applications and scenario training at local precision agriculture dealerships, providing the students a clear view of what they will be doing in the workforce.

“We wanted to incorporate a lot of realism into the program by having students call us and walk us through how to fix the issue,” Butt says. “The part students usually struggle with is the communication component. What the customer is seeing and explaining as the issue, isn’t necessarily what the technician is envisioning.”

Butt says, “When I saw AgriSync, I thought, here’s the future, here’s what we’ve been missing. When the customer is explaining what’s wrong, they can show the technician what they are seeing, so it isn’t a guessing game. In this day and age it’s all about customer service.”

AgriSync is the first remote support app for agriculture. It enables live video calling, which will assist technicians in providing better service to their farmer customers when breakdowns occur. The live video technology allows the advisor to see exactly what the farmer sees to help bring speed to resolution. Within the app, advisors can track their service time through a ticketing system and obtain instant feedback from customers about the quality of service they received.

“The goal in the creation of the AgriSync app is to help farmers reduce downtime and technicians to provide better customer service and build loyalty within their business,” says Niemann. “While teaching students the latest in technology integration with farm equipment, it’s a huge advantage for students to also learn and practice the customer service aspect with scenario training. This added skill will only increase their marketability to future employers.”

ECC has started exploring the AgriSync app and will add the technology to its current curriculum, allowing students to start using the app this semester. Students enrolled in the program will be able to use the app when on-site at local precision agriculture dealers conducting scenario training, or when they aren’t in the classroom and have an issue come up while working on their family farm.

“I’m looking forward to introducing AgriSync to the students,” Butt says. “I know they will be excited about it and it will be a great tool that we will utilize within all areas of our Precision Agriculture program.”

Leave a Reply

Grower Services & Solutions Stories
John-Deere-and-Farm-Dog
Grower Services & SolutionsFarm Dog Strengthens its Integration with John Deere Operations Center
July 24, 2017
Farm Dog, the leading pest and disease management platform for growers and agronomists, has completed the second stage of its Read More
Grower Services & SolutionsVantage South Atlantic Announces Mid-South Expansion
July 10, 2017
Vantage South Atlantic announced that it has joined Trimble Agriculture’s global network of independent Vantage partners to provide farmers, advisors, Read More
Ag Retailer and Growers with tablet WinField United
Grower Services & SolutionsWinField Adds AkerScout App to Answer Tech
June 27, 2017
As farmers and retailers, we know it’s important to have the latest news and insights about tools that can make Read More
Data ManagementClimate Adds Irrigation Data Analytics via HydroBio Acquisition, Will Expand to Europe in 2017
May 9, 2017
Today, The Climate Corporation, a subsidiary of Monsanto Co., announced the acquisition of HydroBio, an agriculture software company based in Read More
Trending Articles
Resistant-weeds-in-Brazil
InternationalUsing Precision Agriculture to Control Herbicide-Resistant Weeds in Brazil
July 24, 2017
The occurrence of weeds in agricultural fields of grain and fiber production has caused losses to farmers for a long Read More
Yield Data Image
Data ManagementYield Data: More Than a Pretty Picture
July 13, 2017
It is mid-July, which, for the Australian cotton industry, means that picking is still going on for some growers. A Read More
BASF Maglis Grower Tablet
ProfessionalsPatience Needed: Lessons for Getting New Tech onto the Farm
July 6, 2017
A popular joke within the tech industry was trotted out at GAI AgTech Week in Boston, MA, speaking volumes about Read More
PrecisionAg Vision Conference
EventsPrecisionAg® Vision Conference: Focused on the Future
June 13, 2017
PrecisionAg® is pleased to announce the return of its PrecisionAg Vision Conference, October 10-12, 2017. Based on overwhelmingly positive response Read More
Gavin Newsom Forbes AgTech-Summit
ProfessionalsAgTech Summit Aiming High for Modern Farming Solutions
June 12, 2017
THRIVE AgTech, in partnership with SVG Partners and Forbes, is hosting the third annual Forbes AgTech Summit June 28-29 in Read More
Quantix Drone Farmer
DronesTop 10 Most Intriguing Technologies in Agriculture
June 3, 2017
This may be a bit of stating the obvious here, but we’ll throw it out there anyways: as much as Read More
Latest News
Imagery/SensingEFC Systems Announces Imagery Delivery Integration with…
July 25, 2017
EFC Systems, Inc. has announced a new integration between its FieldAlytics product and Geosys Bridge API for direct delivery of Read More
Tablet Grower
Data ManagementProspera Raises $15 Million to Transform Farms with Dat…
July 25, 2017
Digital farming company Prospera has announced a $15 million Series B funding round. Qualcomm Ventures, the investment arm of Qualcomm Read More
Resistant-weeds-in-Brazil
InternationalUsing Precision Agriculture to Control Herbicide-Resist…
July 24, 2017
The occurrence of weeds in agricultural fields of grain and fiber production has caused losses to farmers for a long Read More
John-Deere-and-Farm-Dog
Grower Services & SolutionsFarm Dog Strengthens its Integration with John Deere Op…
July 24, 2017
Farm Dog, the leading pest and disease management platform for growers and agronomists, has completed the second stage of its Read More
Industry NewsLindsay Corp. Names Dow’s Timothy Hassinger New C…
July 19, 2017
Lindsay Corp. has  announced the appointment of Timothy Hassinger as president and CEO and a member of its board of Read More
InfoAg 2015
Events2017 Awards of Excellence Winners Announced
July 18, 2017
PrecisionAg Institute is pleased to announce its Awards of Excellence winners for 2017. Honorees of this year’s prestigious award are Read More
Interseeding Cover Crops
ProfessionalsA 3-Step Approach to Interseeding Cover Crops
July 18, 2017
As growers continue to search for opportunities to create healthier soils and increase yields, more trusted advisors and farmers are Read More
Rod Weimer and Paul Schrimpf
Excellence AwardsPast Recipients Of The PrecisionAg Awards Of Excellence
July 18, 2017
Since 2007, the PrecisionAg Insititute has sponsored the annual Awards of Excellence program. Here's a list of the past winners. Read More
Data ManagementEFC Announces FieldAlytics, Adapt-N Expanded Integratio…
July 17, 2017
EFC Systems is pleased to announce an expanded integration between its FieldAlytics product and Agronomic Technology Corp’s Adapt-N nitrogen recommendations Read More
Data ManagementOpinion: Benchmarking in Precision Agriculture is Big S…
July 17, 2017
Benchmarking has become a buzzword in precision agriculture recently and before we get too excited with all of the profound Read More
Yield Data Image
Data ManagementYield Data: More Than a Pretty Picture
July 13, 2017
It is mid-July, which, for the Australian cotton industry, means that picking is still going on for some growers. A Read More
Industry NewsQuick Rewind: Ohio Dealer Talks Deere-Precision Plantin…
July 12, 2017
A few weeks ago I took a quick trip south down I-71 to Central Ohio (for you non-Buckeyes, I-71 runs Read More
DronesSentera Launches Versatile Quad Sensor for Drones
July 12, 2017
Fully Customizable Filters on Sentera Quad Sensor Allow for Unique Crop Health Detection Capabilities Sentera introduces the latest update to Read More
Hortau Irrigation Management Software
Sensors/IoTHortau Named Finalist for CogX Artificial Intelligence …
July 10, 2017
Hortau was recently named a CogX Award finalist in the Best Artificial Intelligence Product in Agriculture category. The awards were Read More
Grower Services & SolutionsVantage South Atlantic Announces Mid-South Expansion
July 10, 2017
Vantage South Atlantic announced that it has joined Trimble Agriculture’s global network of independent Vantage partners to provide farmers, advisors, Read More
Ag Retailer and Grower WinField United
Decision Support SoftwareAgronomic Technology Corp Surpasses Daily Nitrogen Reco…
July 6, 2017
Agronomic Technology Corp, a leader in agricultural field modeling for soil, water, crops, and fertilizer, for the first time surpassed Read More
Precision IrrigationDealership Celebrates 25 Years in the Irrigation Game
July 6, 2017
25 years ago, Bobby Kempenich had an idea. An idea to launch a business that combined his knowledge of irrigation Read More
BASF Maglis Grower Tablet
ProfessionalsPatience Needed: Lessons for Getting New Tech onto the …
July 6, 2017
A popular joke within the tech industry was trotted out at GAI AgTech Week in Boston, MA, speaking volumes about Read More